Remote Head of Product Design at Close | WeWorkRemotely

We are looking for a seasoned Head of Product Design to guide and shape our growing team. In this role, you will oversee the design of our web, desktop, and mobile apps, and play a key role in the design and development of new features. This role reports to our Senior Director of Product.

This role is ideal for someone who likes taking a hands-on approach to leadership, enjoys the challenge of managing a dynamic team, and is passionate about solving complex problems with simple and elegant solutions.

Leadership with Purpose: You will have the opportunity to lead and nurture a team of talented designers, fostering a culture

of innovation and excellence. Your leadership will directly influence our design direction and the evolution of our product.

Impact at Scale: You will get to oversee design work that has a direct and significant impact on the daily experiences of our customers and their teams. Your work will be an integral part of their success as we build a world-class CRM.

Design-Driven Work: You’ll take charge of initiatives where design leads the way, setting the standard for how innovative solutions can emerge from a design-centric approach.

Team Management

• Lead a distributed team of 5+ designers (mostly Senior-level)
• Host 1:1s and team meetings, and provide ongoing performance feedback
• Set and execute quarterly team goals
• Build strong team culture and continue to raise the bar for design qualityIdentify professional development opportunities for the team
• Grow the team, as needed
• Build and improve team processes

Research

• Drive user research efforts to uncover pain points, opportunities, and insights
• Foster a culture within the design team of regularly doing qualitative and quantitative research (e.g., user interviews, surveys, usability testing, etc.)
• Ensure the design team integrates user research findings into design decisions
• Design & BuildProvide design review/critique on a regular basis (written feedback, video calls)
• Oversee design planning and assignments for each Cycle
• Help shape projects and ideas, especially early in the process
• Work closely with Product Management and Engineering teams at every stage
• Collaborate with Engineering on building out and organizing our design system
• Ensure consistency with Close’s overall brand
• Take on limited individual contributor work

Vision

• Define and communicate a compelling design vision that aligns with the product strategy and Close brand
• Contribute to longer-term roadmap planning
• Identify, plan, champion, and execute “Design-driven” projects (e.g., redesigns, etc.)

Experience & Location

• Have 8+ years experience in product design (4+ years in management)
• Experience in all aspects of design: User research, interaction design, visual design, etc.
• Experience in establishing and improving processes for how a design team works
• Track record of working closely with Product and Engineering teams on successful projects 
• Have helped build and maintain design systems
• Able to work roughly US east coast time zone hours (with a few exceptions, most of the product, engineering, and design teams are on the US east coast or in Europe)

Design & UX Sense

• Strong portfolio of elegant and simple solutions for complex desktop/mobile SaaS products
• Strong understanding of information hierarchy, progressive disclosure, typography, spacing, color theory, etc.
• Very knowledgeable about modern UX/UI patterns on desktop and mobile
• Exceptional taste in software design

Skills & Knowledge

• Enjoy helping product designers thrive and grow in their roles
• Comfortable working remotely with a high level of autonomy
• Customer and problem-focused
• Strong soft skills, especially around communication and collaboration
• Champion for design, but also know how to work within constraints and make trade-offs (we are big believers in having a fixed timeline, with flexible scope)
• Very knowledgeable about CSS, accessibility, etc.
• Proficient with Figma (you know how to work with components, variants, variables, etc.)

Bonus Points

• Experience or familiarity with Shape Up 
• Experience in sales or with sales tools
• Experience in the B2B space
• Familiarity with GitHub Issues & Projects

🌏 Why Close?

• Watch our most recent culture video featuring our annual team retreat in Italy
• 100% remote company
• 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• 1 month paid sabbatical every 5 years
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Our story and team 🚀

💚 Our Values

• Build a house you want to live in – Examine long-term thinking and action
• No BS – Practice transparency and honesty, especially when it’s hard
• Invest in each other – Build successful relationships with your coworkers and customers 
• Discipline equals freedom – Keep your word to yourself and others
• Strive for greatness – Constantly challenge yourself and others 

💻 How We Work Together

• Productivity, Quality & Impact – We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 
• Asynchronous communication & collaboration – We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. 
• Appreciation for Deep Work – During your normal work day, not after a day a meetings!
• Autonomy & Freedom – Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.