The UX Specialist will lead all user-centred research and early-stage UX design for our Cloud MVP and future platform iterations. This role is essential for understanding client workflows, documenting insights, and validating initial design concepts. These findings will then guide our UI Designer in creating high-quality, user-friendly designs.
What You’ll Be Doing
User Research & Workflow Mapping
Conduct user research, including interviews, shadowing, and surveys, with select clients and internal teams to understand workflows, pain points, and feature requirements
Document and analyze key outcomes needed for our customers and design efficient, flexible and consistent workflows to achieve them
Build consistent UI patterns for repeatable/common workflows
Low-Fidelity Wireframing & UX Prototyping
Create initial wireframes for core user workflows
Iterate and improve designs based on user feedback from usability testing
Work closely with the UI Designer, providing a comprehensive UX brief that outlines findings, priorities, and design goals
Usability Testing & Data Synthesis
Conduct usability testing sessions with clients to validate design decisions
Document findings and provide structured feedback for continued improvements post-MVP
MVP Requirements Documentation
Provide a comprehensive report on user insights and functional requirements, as well as recommended UX patterns for both the MVP and the follow-up rebuild phases
What You’ll Bring
5+ years in UX design, particularly with SaaS platforms or enterprise applications
Experience with platform redesigns and MVP development is highly preferred
Skilled in user research methodologies, including interviews, usability testing, and workflow mapping
Proficiency in wireframing tools (e.g., Figma, Sketch, Adobe XD)
Strong communicator and team player, able to work closely with cross-functional teams and a dedicated UI Designer
Comfortable with fast-paced environments and iterative development cycles
Proven experience with WCAG guidelines
Nice to Have
Experience with compliance-heavy or data-driven applications
Familiarity with accessibility standards and best practices for enterprise platforms
* This is a 3 month contract with the opportunity to extend to 6 months *
Please include a link to your profile or a sample of your work
