Remote Member Experience Specialist (💰~$65k, Tucson, Arizona, United States) at Wild Alaskan Company | RemoteOK

Wild Alaskan Company is hiring a

\nAbout the Role\n\nYou are the face of Wild Alaskan when it comes to interacting with our members and potential members. As a digital fishmonger, our company relies on you to embody our values and to share our mission with our members. When something goes wrong with a delivery, you’re the first responder. If someone just wants to chat about seafood and sustainability, you’re there to hear them out. If a visitor isn’t so sure about what we do or why we’re worth it, you help them understand who we are and why we’re different.  \n\nCore Responsibilities \n\n\nRespond to inbound inquiries from members and future members across multiple channels including live chat, email and phone.\n\nMaintain a high-satisfaction rate from members and keep our first response time below one minute on chat and one hour across all other channels, all while building member loyalty.\n\nAssist members with inquiries concerning order issues, cooking and recipes, account management and more, all while building relationships.\n\nCommunicate with empathy and always put the member first in all email, live chat and phone interactions.\n\nReport on member behavior and bugs, and generate content derived from anecdotes and analytics. \n\nRepresent the company’s values and mission in each interaction.\n\nParticipate in continuous improvement weekly meetings, as well as daily stand-ups to go over open conversations, learnings from yesterday and goals for the day. \n\nOther duties and special projects as assigned.\n\n\n\n\nRequirements\n\n\n* Impeccable writing skills – from email, to live chat, to Slack, written communication is the backbone of our internal and external operations\n\n* Excellent relationship building skills and a level of empathy that is off the charts – our team succeeds when we uphold the same standards with our members as we do with ourselves\n\n* Passion for helping people – you won’t stop trying until our member is happy\n\n* A successful track record working in a high volume environment – could be tossing pizzas or previous eCommerce experience. What we really mean is that you must be willing to adapt to change and embrace growth\n\n* Ability to solve problems by thinking analytically and creatively – we’ll show you the process, but your success will depend on your ability to implement on your feet\n\n* A high attention to detail – being detail oriented helps in a fast- paced environment\n\n* Team-first attitude – Our team works remotely using Slack/Zoom/Intercom, covering 7 days per week (don’t worry, you’ll only work 5), and we rely heavily on our peers to help one another \n\n\n\n\nNice to Haves\n\n\n* Previous employment at an eCommerce and/or food company\n\n* Familiarity with the latest eCommerce trends\n\n* Inbound sales experience\n\n* Experience using customer support software such as Intercom, Aircall, or other SaaS tools \n\n\n\n\n \n\nThe salary for this position is $35,360.00. Wild Alaskan’s benefits package includes health, vision, and dental insurance, a 401k, up to 10 company holidays, safe/sick time, vacation, parental leave and more, as well as a delicious box of free fish every month.\n\n  \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Sales and Ecommerce jobs that are similar:\n\n
$60,000 — $70,000/year\n

\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nTucson, Arizona, United States