Associate Systems Engineer

Join the team redefining how the world experiences design.

Kamusta, hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time-consuming, and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home, or a bit of both, we’ve created an environment that truly empowers you to thrive.

About the Role

We’re on the hunt for an awesome Associate Systems Engineer to join our team! As an Associate Systems Engineer in the Access Management team, you’ll be responsible for empowering our Canvanauts through the delivery of our Access Management services.

What you’ll be doing!

• You’ll be the first point of contact for Access Management Tickets raised in our IT Service Desk
• Bringing a customer-first approach to Access Management, ensuring SLA’s are followed while delivering exceptional service
• Implementing Access Management Controls on new and existing Third-Party SaaS systems (SSO, Authentication, Authorisation, Role-Based Access, Identity Lifecycle, User Access reviews)
• Writing clear and comprehensive documentation, as well as a willingness to share knowledge with the team
• Working with the team to escalate problems to the appropriate staff

You’ll probably be a match if you bring

• Exceptional communication skills
• Ability to manage multiple, competing tasks & priorities with ease
• At least 2 years of technical support experience
• Experience in one or more of the following: Identity Lifecycle Management, Authentication, Access Control, Authorisation, and Access Requests
• Experience in Okta or other IdPs for day-to-day operational ticket management

Beneficial Experience (not required, but helpful):

• Experience configuring identity and Access Management (IAM) tools, i.e. SSO and MFA
• Using data-driven approaches to identify trends, problem areas, and to use metrics to identify focus areas for prioritisation
• Technical knowledge of app integration protocols such as SCIM, SAML, and OIDC

If you’re a highly motivated individual with a passion for Access Management, delivering great service, and looking to make the next leap from support to a more engineering-focused role, we’d love to hear from you! Apply today for this exciting opportunity.

About the team

The Information Technology Group’s vision is to improve the potential of every Employee through world-class technology and service. The group consists of the Business Platform, Technology Experience, and IT Platform.

The Access Management team is a pivotal team within the IT Platform sub-group.

The Access Management team aims to radically innovate the foundational infrastructure of our Access Management technology to deliver a secure and frictionless experience for all employees.

This infrastructure powers Identity Lifecycle Management, SaaS onboarding & offboarding, Authentication, Access Control, Authorisation, User Access Reviews & Access Requests.

We’re looking for someone to help continue our investment in scalable Identity & Access systems and beyond.

What’s in it for you?

Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Other stuff to know

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above – we still want to hear from you!

Please note that interviews are conducted virtually.