Call Center Operator | Jobspresso | Jobspresso
Job Description
A Call Center Operator is responsible for handling inbound and/or outbound calls, providing information, resolving customer issues, and ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and the capacity to work in a fast-paced environment.
Key Responsibilities
Answer incoming calls and respond to customer inquiries politely and efficiently.
Make outbound calls for follow-ups, feedback, or sales campaigns (if applicable).
Provide accurate information regarding products, services, policies, and procedures.
Identify customer needs, clarify information, and offer appropriate solutions.
Resolve customer complaints or escalate complex issues to the appropriate department.
Maintain up-to-date knowledge of company products and services.
Document customer interactions, issues, and resolutions in the CRM system.
Follow communication scripts, guidelines, and call center procedures.
Meet performance targets such as call handling time, customer satisfaction, or sales goals.
Ensure high levels of professionalism and customer service at all times.
Required Skills & Qualifications
High school diploma or equivalent; additional certifications are a plus.
Proven experience in a call center or customer service role (preferred).
Excellent verbal communication and listening skills.
Ability to multitask, prioritize, and manage time effectively.
Basic computer literacy and experience using CRM or call center software.
Problem-solving attitude with a calm and patient approach.
Ability to work in shifts, including evenings or weekends if required.
Personal Attributes
Customer-focused mindset
Strong interpersonal skills
Patience and resilience
Team player
Positive attitude and willingness to learn
Work Environment
Office-based or remote (depending on company policy)
Fast-paced, target-driven role
High call volumes
