Remote Customer Success Associate (šŸ’°~$60k, Remote) at Simbe Robotics | RemoteOK

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šŸ’° 401(k)

šŸŒŽ Distributed team

ā° Async

šŸ¤“ Vision insurance

šŸ¦· Dental insurance

šŸš‘ Medical insurance

šŸ– Unlimited vacation

šŸ– Paid time off

šŸ“† 4 day workweek

šŸ’° 401k matching

šŸ” Company retreats

šŸ¬ Coworking budget

šŸ“š Learning budget

šŸ’Ŗ Free gym membership

šŸ§˜ Mental wellness budget

šŸ–„ Home office budget

šŸ„§ Pay in crypto

šŸ„ø Pseudonymous

šŸ’° Profit sharing

šŸ’° Equity compensation

ā¬œļø No whiteboard interview

šŸ‘€ No monitoring system

šŸš« No politics at work

šŸŽ… We hire old (and young)

Regions

šŸŒ Worldwide

ā›°ļø North America

šŸ’ƒ Latin America

šŸ‡ŖšŸ‡ŗ Europe

šŸ¦ Africa

šŸ•Œ Middle East

ā›© Asia

šŸŒŠ Oceania

Countries

šŸ‡ŗšŸ‡ø United States

šŸ‡ØšŸ‡¦ Canada

šŸ‡¬šŸ‡§ United Kingdom

šŸ‡¦šŸ‡ŗ Australia

šŸ‡³šŸ‡æ New Zealand

šŸ‡®šŸ‡³ India

šŸ‡µšŸ‡¹ Portugal

šŸ‡©šŸ‡Ŗ Germany

šŸ‡³šŸ‡± Netherlands

šŸ‡øšŸ‡¬ Singapore

šŸ‡«šŸ‡· France

šŸ‡­šŸ‡° Hong Kong

šŸ‡§šŸ‡· Brazil

šŸ‡¬šŸ‡· Greece

šŸ‡¦šŸ‡Ŗ United Arab Emirates

šŸ‡øšŸ‡Ŗ Sweden

šŸ‡µšŸ‡± Poland

šŸ‡ŖšŸ‡ø Spain

šŸ‡²šŸ‡½ Mexico

šŸ‡ŗšŸ‡¦ Ukraine

šŸ‡ÆšŸ‡µ Japan

šŸ‡¹šŸ‡­ Thailand

šŸ‡ØšŸ‡æ Czechia

šŸ‡·šŸ‡ŗ Russia

šŸ‡®šŸ‡± Israel

šŸ‡«šŸ‡® Finland

šŸ‡ØšŸ‡³ China

šŸ‡®šŸ‡© Indonesia

šŸ‡¦šŸ‡« Afghanistan

šŸ‡¦šŸ‡± Albania

šŸ‡©šŸ‡æ Algeria

šŸ‡¦šŸ‡ø American Samoa

šŸ‡¦šŸ‡© Andorra

šŸ‡¦šŸ‡“ Angola

šŸ‡¦šŸ‡® Anguilla

šŸ‡¦šŸ‡¶ Antarctica

šŸ‡¦šŸ‡¬ Antigua and Barbuda

šŸ‡¦šŸ‡· Argentina

šŸ‡¦šŸ‡² Armenia

šŸ‡¦šŸ‡¼ Aruba

šŸ‡¦šŸ‡¹ Austria

šŸ‡¦šŸ‡æ Azerbaijan

šŸ‡§šŸ‡ø The Bahamas

šŸ‡§šŸ‡­ Bahrain

šŸ‡§šŸ‡© Bangladesh

šŸ‡§šŸ‡§ Barbados

šŸ‡§šŸ‡¾ Belarus

šŸ‡§šŸ‡Ŗ Belgium

šŸ‡§šŸ‡æ Belize

šŸ‡§šŸ‡Æ Benin

šŸ‡§šŸ‡² Bermuda

šŸ‡§šŸ‡¹ Bhutan

šŸ‡§šŸ‡“ Bolivia

šŸ‡§šŸ‡¦ Bosnia

šŸ‡§šŸ‡¼ Botswana

šŸ‡§šŸ‡» Bouvet Island

šŸ‡®šŸ‡“ British Indian Ocean Territory

šŸ‡§šŸ‡³ Brunei

šŸ‡§šŸ‡¬ Bulgaria

šŸ‡§šŸ‡« Burkina Faso

šŸ‡§šŸ‡® Burundi

šŸ‡°šŸ‡­ Cambodia

šŸ‡ØšŸ‡² Cameroon

šŸ‡ØšŸ‡» Cape Verde

šŸ‡°šŸ‡¾ Cayman Islands

šŸ‡ØšŸ‡« Central African Republic

šŸ‡¹šŸ‡© Chad

šŸ‡ØšŸ‡± Chile

šŸ‡ØšŸ‡½ Christmas Island

šŸ‡ØšŸ‡Ø Cocos Islands

šŸ‡ØšŸ‡“ Colombia

šŸ‡°šŸ‡² Comoros

šŸ‡ØšŸ‡¬ Congo

šŸ‡ØšŸ‡© DR Congo

šŸ‡ØšŸ‡° Cook Islands

šŸ‡ØšŸ‡· Costa Rica

šŸ‡­šŸ‡· Croatia

šŸ‡ØšŸ‡ŗ Cuba

šŸ‡ØšŸ‡¼ CuraƧao

šŸ‡ØšŸ‡¾ Cyprus

šŸ‡©šŸ‡° Denmark

šŸ‡©šŸ‡Æ Djibouti

šŸ‡©šŸ‡² Dominica

šŸ‡©šŸ‡“ Dominican Republic

šŸ‡ŖšŸ‡Ø Ecuador

šŸ‡ŖšŸ‡¬ Egypt

šŸ‡øšŸ‡» El Salvador

šŸ‡¬šŸ‡¶ Equatorial Guinea

šŸ‡ŖšŸ‡· Eritrea

šŸ‡ŖšŸ‡Ŗ Estonia

šŸ‡ŖšŸ‡¹ Ethiopia

šŸ‡«šŸ‡° Falkland Islands

šŸ‡«šŸ‡“ Faroe Islands

šŸ‡«šŸ‡Æ Fiji

šŸ‡¬šŸ‡« French Guiana

šŸ‡¹šŸ‡± East Timor

šŸ‡¹šŸ‡« French Southern Territories

šŸ‡¬šŸ‡¦ Gabon

šŸ‡¬šŸ‡² Gambia

šŸ‡¬šŸ‡Ŗ Georgia

šŸ‡¬šŸ‡­ Ghana

šŸ‡¬šŸ‡® Gibraltar

šŸ‡¬šŸ‡± Greenland

šŸ‡¬šŸ‡© Grenada

šŸ‡¬šŸ‡µ Guadeloupe

šŸ‡¬šŸ‡ŗ Guam

šŸ‡¬šŸ‡¹ Guatemala

šŸ‡¬šŸ‡¬ Guernsey

šŸ‡¬šŸ‡³ Guinea

šŸ‡¬šŸ‡¼ Guinea Bissau

šŸ‡¬šŸ‡¾ Guyana

šŸ‡­šŸ‡¹ Haiti

šŸ‡­šŸ‡² Heard Island and McDonald Islands

šŸ‡­šŸ‡³ Honduras

šŸ‡­šŸ‡ŗ Hungary

šŸ‡®šŸ‡ø Iceland

šŸ‡®šŸ‡· Iran

šŸ‡®šŸ‡¶ Iraq

šŸ‡®šŸ‡Ŗ Ireland

šŸ‡®šŸ‡² Isle of Man

šŸ‡®šŸ‡¹ Italy

šŸ‡ØšŸ‡® Cote d’Ivoire

šŸ‡ÆšŸ‡² Jamaica

šŸ‡ÆšŸ‡Ŗ Jersey

šŸ‡ÆšŸ‡“ Jordan

šŸ‡½šŸ‡° Kosovo

šŸ‡½šŸ‡° Kosovo

šŸ‡°šŸ‡æ Kazakhstan

šŸ‡°šŸ‡Ŗ Kenya

šŸ‡°šŸ‡® Kiribati

šŸ‡°šŸ‡µ North Korea

šŸ‡°šŸ‡· South Korea

šŸ“ Kurdistan

šŸ‡°šŸ‡¼ Kuwait

šŸ‡°šŸ‡¬ Kyrgyzstan

šŸ‡±šŸ‡¦ Laos

šŸ‡±šŸ‡» Latvia

šŸ‡±šŸ‡§ Lebanon

šŸ‡±šŸ‡ø Lesotho

šŸ‡±šŸ‡· Liberia

šŸ‡±šŸ‡¾ Libya

šŸ‡±šŸ‡® Liechtenstein

šŸ‡±šŸ‡¹ Lithuania

šŸ‡±šŸ‡ŗ Luxembourg

šŸ‡²šŸ‡“ Macau

šŸ‡²šŸ‡° North Macedonia

šŸ‡²šŸ‡¬ Madagascar

šŸ‡²šŸ‡¼ Malawi

šŸ‡²šŸ‡¾ Malaysia

šŸ‡²šŸ‡» Maldives

šŸ‡²šŸ‡± Mali

šŸ‡²šŸ‡¹ Malta

šŸ‡²šŸ‡­ Marshall Islands

šŸ‡²šŸ‡¶ Martinique

šŸ‡²šŸ‡· Mauritania

šŸ‡²šŸ‡ŗ Mauritius

šŸ‡¾šŸ‡¹ Mayotte

šŸ‡«šŸ‡² Micronesia

šŸ‡²šŸ‡© Moldova

šŸ‡²šŸ‡Ø Monaco

šŸ‡²šŸ‡³ Mongolia

šŸ‡²šŸ‡Ŗ Montenegro

šŸ‡²šŸ‡ø Montserrat

šŸ‡²šŸ‡¦ Morocco

šŸ‡²šŸ‡æ Mozambique

šŸ‡²šŸ‡² Myanmar

šŸ‡³šŸ‡¦ Namibia

šŸ‡³šŸ‡· Nauru

šŸ‡³šŸ‡µ Nepal

šŸ‡§šŸ‡¶ Caribbean Netherlands

šŸ‡³šŸ‡Ø New Caledonia

šŸ‡³šŸ‡® Nicaragua

šŸ‡³šŸ‡Ŗ Niger

šŸ‡³šŸ‡¬ Nigeria

šŸ‡³šŸ‡ŗ Niue

šŸ‡³šŸ‡« Norfolk Island

šŸ‡²šŸ‡µ Northern Mariana Islands

šŸ‡³šŸ‡“ Norway

šŸ‡“šŸ‡² Oman

šŸ‡µšŸ‡ø Palestine

šŸ‡µšŸ‡° Pakistan

šŸ‡µšŸ‡¼ Palau

šŸ‡µšŸ‡¦ Panama

šŸ‡µšŸ‡¬ Papua New Guinea

šŸ‡µšŸ‡¾ Paraguay

šŸ‡µšŸ‡Ŗ Peru

šŸ‡µšŸ‡­ Philippines

šŸ‡µšŸ‡³ Pitcairn Island

šŸ‡µšŸ‡« Polynesia

šŸ‡µšŸ‡· Puerto Rico

šŸ‡¶šŸ‡¦ Qatar

šŸ‡·šŸ‡Ŗ Reunion

šŸ‡·šŸ‡“ Romania

šŸ‡·šŸ‡¼ Rwanda

šŸ‡øšŸ‡­ Saint Helena

šŸ‡°šŸ‡³ Saint Kitts and Nevis

šŸ‡±šŸ‡Ø Saint Lucia

šŸ‡µšŸ‡² Saint Pierre and Miquelon

šŸ‡»šŸ‡Ø Saint Vincent and the Grenadines

šŸ‡¼šŸ‡ø Samoa

šŸ‡øšŸ‡² San Marino

šŸ‡øšŸ‡¹ Sao Tome and Principe

šŸ‡øšŸ‡¦ Saudi Arabia

šŸ‡øšŸ‡³ Senegal

šŸ‡·šŸ‡ø Serbia

šŸ‡øšŸ‡Ø Seychelles

šŸ‡øšŸ‡± Sierra Leone

šŸ‡²šŸ‡« Saint-Martin

šŸ‡øšŸ‡½ Sint Maarten

šŸ‡øšŸ‡° Slovakia

šŸ‡øšŸ‡® Slovenia

šŸ‡øšŸ‡§ Solomon Islands

šŸ‡øšŸ‡“ Somalia

šŸ‡æšŸ‡¦ South Africa

šŸ‡¬šŸ‡ø South Georgia and the South Sandwich Islands

šŸ‡øšŸ‡ø South Sudan

šŸ‡±šŸ‡° Sri Lanka

šŸ‡øšŸ‡© Sudan

šŸ‡øšŸ‡· Suriname

šŸ‡øšŸ‡Æ Svalbard and Jan Mayen Islands

šŸ‡øšŸ‡æ Swaziland

šŸ‡ØšŸ‡­ Switzerland

šŸ‡øšŸ‡¾ Syria

šŸ‡¹šŸ‡¼ Taiwan

šŸ‡¹šŸ‡Æ Tajikistan

šŸ‡¹šŸ‡æ Tanzania

šŸ‡¹šŸ‡¬ Togo

šŸ‡¹šŸ‡° Tokelau

šŸ‡¹šŸ‡“ Tonga

šŸ‡¹šŸ‡¹ Trinidad and Tobago

šŸ‡¹šŸ‡³ Tunisia

šŸ‡¹šŸ‡· Turkey

šŸ‡¹šŸ‡² Turkmenistan

šŸ‡¹šŸ‡Ø Turks and Caicos Islands

šŸ‡¹šŸ‡» Tuvalu

šŸ‡ŗšŸ‡¬ Uganda

šŸ‡ŗšŸ‡¾ Uruguay

šŸ Hawaii

šŸ‡ŗšŸ‡² USA Minor Outlying Islands

šŸ‡ŗšŸ‡æ Uzbekistan

šŸ‡»šŸ‡ŗ Vanuatu

šŸ‡»šŸ‡¦ Vatican City

šŸ‡»šŸ‡Ŗ Venezuela

šŸ‡»šŸ‡³ Vietnam

šŸ‡»šŸ‡¬ British Virgin Islands

šŸ‡»šŸ‡® United States Virgin Islands

šŸ‡¼šŸ‡« Wallis and Futuna Islands

šŸ‡ŖšŸ‡­ Western Sahara

šŸ‡¾šŸ‡Ŗ Yemen

šŸ‡æšŸ‡² Zambia

šŸ‡æšŸ‡¼ Zimbabwe

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Customer Success Associate

Simbe Robotics

Ā This job is getting a high amount of applications right now (13% of viewers clicked Apply)

šŸ’° $50k – $70k*

Design

Ā 

Jira

Ā 

Salesforce

Training

Support

Robotics

Sales

Engineering

\nAs a Customer Success Associate, you will play a crucial role in ensuring our customers achieve their desired outcomes through the use of Simbe’s products and services. You will support the Customer Success team in managing customer relationships, driving product adoption, and ensuring overall satisfaction. This is an excellent opportunity for an individual looking to grow their career in customer success with a fast-growing company.\n\n\n\nResponsibilities\n* Customer Engagement: Assist in onboarding new customers and ensure a smooth transition from sales to customer success. Regularly engage with customers to understand their needs and provide solutions.\n* Adoption and Training: Support customers in understanding and utilizing the full potential of Simbe’s products. Conduct training sessions and provide resources to enhance product adoption.\n* Issue Resolution: Act as the first point of contact for customer inquiries and issues. Work closely with the support team to resolve customer concerns in a timely and efficient manner.\n* Relationship Building: Foster strong relationships with key stakeholders within customer organizations to ensure long-term satisfaction and loyalty.\n* Feedback Gathering: Collect and analyze customer feedback to provide insights to the product and engineering teams. Contribute to the continuous improvement of Simbe’s offerings.\n* Reporting and Documentation: Maintain accurate records of customer interactions and update internal systems. Prepare regular reports on customer success metrics and progress.\n\n\n\nQualifications\n* Bachelor’s degree in Business, Marketing, or a related field.\n* 1-2 years of experience in customer success, account management, or a related role in the technology sector.\n* Strong communication and interpersonal skills, with the ability to build relationships with customers and internal teams.\n* Empathetic and customer-centric mindset, with a proactive approach to problem-solving.\n* Familiarity with Jira and Salesforce is a plus.\n* Ability to work independently in a remote environment and manage multiple tasks simultaneously.\n\n\n\n\n\n$32 – $35 an hourThe base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.\n\nAt Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.\n\n\nSimbe Values: R. E. T. A. I. L.\nResult Driven – We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.Ā \nEmpathetic – We are sensitive and mindful. We support each other in challenging times, both professionally and personally.\nTransparent – We highly value open communication internally, and with our partners and customers. We are receptive to feedback.\nAgile – We are agile and always eager to learn. We quickly adapt to changes and customer needs.\nInnovative – We are bold and innovative, with an intense focus on product design and user experience.\nLeaders – We strive for excellence. We are accountable, the best at what we do, and leaders in our field. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Salesforce and Sales jobs that are similar:\n\n
$50,000 ā€” $70,000/year\n

\n\n#Benefits\n
šŸ’° 401(k)\n\nšŸŒŽ Distributed team\n\nā° Async\n\nšŸ¤“ Vision insurance\n\nšŸ¦· Dental insurance\n\nšŸš‘ Medical insurance\n\nšŸ– Unlimited vacation\n\nšŸ– Paid time off\n\nšŸ“† 4 day workweek\n\nšŸ’° 401k matching\n\nšŸ” Company retreats\n\nšŸ¬ Coworking budget\n\nšŸ“š Learning budget\n\nšŸ’Ŗ Free gym membership\n\nšŸ§˜ Mental wellness budget\n\nšŸ–„ Home office budget\n\nšŸ„§ Pay in crypto\n\nšŸ„ø Pseudonymous\n\nšŸ’° Profit sharing\n\nšŸ’° Equity compensation\n\nā¬œļø No whiteboard interview\n\nšŸ‘€ No monitoring system\n\nšŸš« No politics at work\n\nšŸŽ… We hire old (and young)\n\n
\n\n#Location\nRemote

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