Remote Junior Tech Support Specialist (💰~$63k, Remote) at Access Softek | RemoteOK

Development
December 26, 2024
Full Time

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Job Description

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💰 401(k)

🌎 Distributed team

⏰ Async

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

📆 4 day workweek

💰 401k matching

🏔 Company retreats

🏬 Coworking budget

📚 Learning budget

💪 Free gym membership

🧘 Mental wellness budget

🖥 Home office budget

🥧 Pay in crypto

🥸 Pseudonymous

💰 Profit sharing

💰 Equity compensation

⬜️ No whiteboard interview

👀 No monitoring system

🚫 No politics at work

🎅 We hire old (and young)

Regions

🌏 Worldwide

⛰️ North America

💃 Latin America

🇪🇺 Europe

🦁 Africa

🕌 Middle East

⛩ Asia

🌊 Oceania

Countries

🇺🇸 United States

🇨🇦 Canada

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🇮🇳 India

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🇧🇷 Brazil

🇬🇷 Greece

🇦🇪 United Arab Emirates

🇸🇪 Sweden

🇵🇱 Poland

🇪🇸 Spain

🇲🇽 Mexico

🇺🇦 Ukraine

🇯🇵 Japan

🇹🇭 Thailand

🇨🇿 Czechia

🇷🇺 Russia

🇮🇱 Israel

🇫🇮 Finland

🇨🇳 China

🇮🇩 Indonesia

🇦🇫 Afghanistan

🇦🇱 Albania

🇩🇿 Algeria

🇦🇸 American Samoa

🇦🇩 Andorra

🇦🇴 Angola

🇦🇮 Anguilla

🇦🇶 Antarctica

🇦🇬 Antigua and Barbuda

🇦🇷 Argentina

🇦🇲 Armenia

🇦🇼 Aruba

🇦🇹 Austria

🇦🇿 Azerbaijan

🇧🇸 The Bahamas

🇧🇭 Bahrain

🇧🇩 Bangladesh

🇧🇧 Barbados

🇧🇾 Belarus

🇧🇪 Belgium

🇧🇿 Belize

🇧🇯 Benin

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🇧🇹 Bhutan

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🇨🇰 Cook Islands

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🇭🇷 Croatia

🇨🇺 Cuba

🇨🇼 Curaçao

🇨🇾 Cyprus

🇩🇰 Denmark

🇩🇯 Djibouti

🇩🇲 Dominica

🇩🇴 Dominican Republic

🇪🇨 Ecuador

🇪🇬 Egypt

🇸🇻 El Salvador

🇬🇶 Equatorial Guinea

🇪🇷 Eritrea

🇪🇪 Estonia

🇪🇹 Ethiopia

🇫🇰 Falkland Islands

🇫🇴 Faroe Islands

🇫🇯 Fiji

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🇹🇱 East Timor

🇹🇫 French Southern Territories

🇬🇦 Gabon

🇬🇲 Gambia

🇬🇪 Georgia

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🇬🇮 Gibraltar

🇬🇱 Greenland

🇬🇩 Grenada

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🇬🇬 Guernsey

🇬🇳 Guinea

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🇬🇾 Guyana

🇭🇹 Haiti

🇭🇲 Heard Island and McDonald Islands

🇭🇳 Honduras

🇭🇺 Hungary

🇮🇸 Iceland

🇮🇷 Iran

🇮🇶 Iraq

🇮🇪 Ireland

🇮🇲 Isle of Man

🇮🇹 Italy

🇨🇮 Cote d’Ivoire

🇯🇲 Jamaica

🇯🇪 Jersey

🇯🇴 Jordan

🇽🇰 Kosovo

🇽🇰 Kosovo

🇰🇿 Kazakhstan

🇰🇪 Kenya

🇰🇮 Kiribati

🇰🇵 North Korea

🇰🇷 South Korea

🏴 Kurdistan

🇰🇼 Kuwait

🇰🇬 Kyrgyzstan

🇱🇦 Laos

🇱🇻 Latvia

🇱🇧 Lebanon

🇱🇸 Lesotho

🇱🇷 Liberia

🇱🇾 Libya

🇱🇮 Liechtenstein

🇱🇹 Lithuania

🇱🇺 Luxembourg

🇲🇴 Macau

🇲🇰 North Macedonia

🇲🇬 Madagascar

🇲🇼 Malawi

🇲🇾 Malaysia

🇲🇻 Maldives

🇲🇱 Mali

🇲🇹 Malta

🇲🇭 Marshall Islands

🇲🇶 Martinique

🇲🇷 Mauritania

🇲🇺 Mauritius

🇾🇹 Mayotte

🇫🇲 Micronesia

🇲🇩 Moldova

🇲🇨 Monaco

🇲🇳 Mongolia

🇲🇪 Montenegro

🇲🇸 Montserrat

🇲🇦 Morocco

🇲🇿 Mozambique

🇲🇲 Myanmar

🇳🇦 Namibia

🇳🇷 Nauru

🇳🇵 Nepal

🇧🇶 Caribbean Netherlands

🇳🇨 New Caledonia

🇳🇮 Nicaragua

🇳🇪 Niger

🇳🇬 Nigeria

🇳🇺 Niue

🇳🇫 Norfolk Island

🇲🇵 Northern Mariana Islands

🇳🇴 Norway

🇴🇲 Oman

🇵🇸 Palestine

🇵🇰 Pakistan

🇵🇼 Palau

🇵🇦 Panama

🇵🇬 Papua New Guinea

🇵🇾 Paraguay

🇵🇪 Peru

🇵🇭 Philippines

🇵🇳 Pitcairn Island

🇵🇫 Polynesia

🇵🇷 Puerto Rico

🇶🇦 Qatar

🇷🇪 Reunion

🇷🇴 Romania

🇷🇼 Rwanda

🇸🇭 Saint Helena

🇰🇳 Saint Kitts and Nevis

🇱🇨 Saint Lucia

🇵🇲 Saint Pierre and Miquelon

🇻🇨 Saint Vincent and the Grenadines

🇼🇸 Samoa

🇸🇲 San Marino

🇸🇹 Sao Tome and Principe

🇸🇦 Saudi Arabia

🇸🇳 Senegal

🇷🇸 Serbia

🇸🇨 Seychelles

🇸🇱 Sierra Leone

🇲🇫 Saint-Martin

🇸🇽 Sint Maarten

🇸🇰 Slovakia

🇸🇮 Slovenia

🇸🇧 Solomon Islands

🇸🇴 Somalia

🇿🇦 South Africa

🇬🇸 South Georgia and the South Sandwich Islands

🇸🇸 South Sudan

🇱🇰 Sri Lanka

🇸🇩 Sudan

🇸🇷 Suriname

🇸🇯 Svalbard and Jan Mayen Islands

🇸🇿 Swaziland

🇨🇭 Switzerland

🇸🇾 Syria

🇹🇼 Taiwan

🇹🇯 Tajikistan

🇹🇿 Tanzania

🇹🇬 Togo

🇹🇰 Tokelau

🇹🇴 Tonga

🇹🇹 Trinidad and Tobago

🇹🇳 Tunisia

🇹🇷 Turkey

🇹🇲 Turkmenistan

🇹🇨 Turks and Caicos Islands

🇹🇻 Tuvalu

🇺🇬 Uganda

🇺🇾 Uruguay

🏝 Hawaii

🇺🇲 USA Minor Outlying Islands

🇺🇿 Uzbekistan

🇻🇺 Vanuatu

🇻🇦 Vatican City

🇻🇪 Venezuela

🇻🇳 Vietnam

🇻🇬 British Virgin Islands

🇻🇮 United States Virgin Islands

🇼🇫 Wallis and Futuna Islands

🇪🇭 Western Sahara

🇾🇪 Yemen

🇿🇲 Zambia

🇿🇼 Zimbabwe

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Junior Tech Support Specialist

Access Softek

 This job is getting a high amount of applications right now (13% of viewers clicked Apply)

💰 $40k – $85k*

iOS

 

Technical

 

Support

Software

Manager

Banking

Mobile

Leader

Management

Junior

\nIndustry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.\n\n\nWe’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.\n\n\nWorking hours: 2 shift schedule: 9 pm – 9 am CST / 9 am – 9 pm CST – rotation schedule; 5 days shift (Mon – Fri): 11 am – 7 pm EST.\n\n\n\n\n\nPrimary Responsibilities\n* Understanding our banking software and apps in-depth\n* Coordinating with software technicians, technical support, and developers as needed\n* Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project\n* Handling technical processes and the ability to explain such processes to less-technical people\n\n\n\nRequirements\n* Excellent written and spoken English\n* Ability to establish good working relationship with customers\n* Solid troubleshooting ability\n* Ability to learn technical skills quickly\n* In-depth learning and understanding of our mobile and online banking products\n* Coordination with developers to investigate and diagnose issues\n* Ability to manage a dynamic work load with many concurrent tasks\n* Managing, monitoring, and improving the quality of the tech support process\n\n\n\nAs Plus\n* Experience in banking live-chat would be a huge asset\n* Experience in technical support\n* Experience with a Dialogflow \n* Experience with various mobile phone platforms, especially iOS and Android\n* Project management experience\n* Working directly with US-based customer\n* Knowledge of US banking system\n\n\n\nOur Benefits\n* Fully remote work\n* Long-term employment\n* Competitive salary \n* Community of practice, regular knowledge sharing among colleagues\n* Internet compensation (50$ per month)\n* Friendly and easy-going international team and colleagues.\n\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Mobile and Junior jobs that are similar:\n\n
$40,000 — $85,000/year\n

\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

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