Remote Membership Activation Specialist (💰~$53k) at Neura Health | RemoteOK
Job Description
Neura Health is hiring a
\nAt Neura Health, we rely on friendly and knowledgeable professionals to interact with prospective customers, help them learn about our services and encourage them to sign up. We’re looking for a highly skilled membership activation specialist to join our team, managing a large volume of inbound and outbound calls, emails, online chat inquiries and SMS messages. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call, who is also mission-driven, collaborative and results-oriented.\n\nThis activation specialist will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for sign-up. As the voice of our company, to prospective customers, the representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping prospective patients.\n\nWe have a number of different lines of business, from a direct-to-consumer business where individuals can pay to see a neurologist, to many partnerships with large employers and who provide our services for free to their employees as an employee health benefit. Our product is similar for all users once they sign up, but there are some nuances on pricing and what’s included for prospective customers that will be different according to which channel or partnership they came from.\n\nIn this role you will:\n\n\nHandle a large volume of inbound and outbound calls, email, SMS and online chat inquiries in a timely manner\n\nFollow communication scripts and use knowledge of Neura Health’s services to go off-script when necessary\n\nIdentify customer needs, research issues, resolve complaints, and provide solutions\n\nMaintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team\n\nRecommend improvements for systems and processes to boost organizational efficiency and customer satisfaction\n\n\n\n\nResponsibilities\n\n\nMemorize scripts explaining Neura’s services referencing them and FAQs during calls\n\nBuild positive relationships by going above and beyond with prospective customers, ensuring that all questions are handled appropriately\n\nIdentify opportunities for not just answering questions but proactively providing information that would help encourage the person to sign up\n\nMeet daily or weekly qualitative and quantitative targets, and achieve all objectives for service, productivity, and quality\n\nCreate and maintain a record of daily problems and remedial actions taken, using our database and share this with the team\n\nLeverage data and insights gathered by the call center to recommend and influence process improvements\n\nWalk some of our less tech-savvy prospective customers through the sign-up process to ensure they complete the online forms without problems\n\n\n\n\nRequired skills and qualifications\n\n\nHigh school degree or equivalent\n\n2 years experience working in a call center or customer-support role\n\nStrong active-listening and verbal-communication skills\n\nProficiency in problem-solving\n\nAbility to multitask and manage time effectively\n\nExpertise in conflict resolution\n\nExperience in customer sales\n\nCulture fit: empathetic, mission-driven, collaborative, precise, transparent, compassionate, results-oriented.\n\n\n\n\nCompensation:\n\n\nAnnual salary: $45,000-50,000 plus benefits.\n\nTotal compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Education and Non Tech jobs that are similar:\n\n
$35,000 — $70,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
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