Remote Tier 1 Support Agent (💰~$65k, Anywhere In Philippines) at PadSplit | RemoteOK
Job Description
\nAre you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we’re disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you’re motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us!\n\n\nAt PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it. We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness. \n\n\nLearn more about PadSplit here\n\n\nThe Role We Need:\n\n\nWe are seeking a Support Advocate who is detail-oriented, hard-working, and a natural problem solver with a positive attitude. You will embrace a variety of responsibilities with enthusiasm and contribute to our unique company culture while upholding our core principles and values. As part of our Customer Experience Team, you will collaborate with a dynamic group of agents to deliver exceptional, five-star support to PadSplit members.\n\n\nThe Person We Are Looking For:\n\n\nThe ideal candidate is adaptable, empathetic, and a strong communicator. You thrive in fast-paced environments, are quick to learn new systems and processes, and are passionate about providing outstanding customer service. You have a knack for multitasking, possess excellent organizational skills, and approach challenges with a can-do attitude. Your ability to remain calm under pressure and your commitment to excellence make you a perfect fit for our team.\n\n\n\nHere’s What You’ll Do Day-To-Day:\n* Provide first-level support to PadSplit members via email and phone (Inbound and Outbound)\n* Troubleshoot and resolve issues related to membership, billing, and property inquiries.\n* Document and escalate complex issues to Tier 2 support or appropriate departments.\n* Ensure timely and accurate resolution of member requests and concerns.\n* Maintain a high level of professionalism and empathy in all interactions.\n* Continuously update and expand knowledge of PadSplit’s services, policies, and procedures.\n* Contribute to the development and improvement of support processes and resources.\n\n\n\nHere’s What You’ll Need To Be Successful:\n* Excellent verbal and written communication skills.\n* More than 3 years of customer service experience (preferably in a call center environment)\n* Intermediate computer skills, and intermediate level of experience with Google Suite\n* Proficiency with customer support software and tools (e.g., Zendesk, Atlas).\n* Strong problem-solving skills and attention to detail.\n* Ability to work flexible hours, including evenings, weekends, and holidays.\n* Strong ability to consistently follow standard operating procedures (SOPs), ensuring quality and efficiency.\n* Consistent and reliable attendance.\n* Previous experience in customer service or support roles, preferably in a tech or housing-related industry.\n\n\n\nThe Interview Process:\n* Your application will be reviewed for possible next steps by the Hiring Manager.\n* If you meet eligibility requirements, the next step would be a video screen with a member of the PeopleOps team for about thirty (30) minutes.\n* If warranted, the next step would be a video interview with our T1 – Supervisor for thirty (30) minutes.\n* If warranted, the next step would be a video interview with our Manager of Tier 1 Support for thirty (30) minutes.\n* If warranted, the final step would be taking an assessment.\n* If warranted, then we move to contract!\n\n\n\n\n\n$9,600 – $9,600 a year\n\nJob Type: Full-time Independent Contractor \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Video and Video jobs that are similar:\n\n
$50,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAnywhere In Philippines
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with “how to work online” are also scams. Don’t use them or pay for them. Also always verify you’re actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it’s the actual company’s main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
