Senior Specialty Solutions Engineer – Monitoring & Observability
Job Description
Job Title: Senior Specialty Solutions Engineer – Monitoring & Observability
If you thrive in an entrepreneurial environment and desire to become a thought leader and team member of an established, forward-thinking, and growing organization, AHEAD will take your career to the next level. Members of our Specialty Solutions Engineering team have the opportunity to enhance their skill set by leveraging not only technologies you are fully versed in but are invited to learn all technologies in our portfolio. This allows our team to develop the proper solutions to meet our customer’s desired business outcomes while building your brand and career.
Our customers may be new to Monitoring & Observability practices or have deep-rooted processes and technologies that require enhancements or maturity to support their journey towards digital transformation. The ideal candidate is an independent, self-driven thought leader who enjoys interfacing with customers and team members and desires to drive innovative business solutions by applying their technical and business skills.
This role partners with sales, delivery, and solution engineering peers to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role also requires demonstration and prototyping of platform capabilities and, in select cases, identify the specific requirements needed to develop innovative application prototypes. The Monitoring & Observability Pre-Sales Solutions Engineer will also provide solutions and enablement to the technical salesforce and provide prospective customers with product and solution advice during pre-sales discussions.
Responsibilities
- Partnering with our sales team in client meetings.
- Drive innovative business solutions and digital transformation with our customers.
- Consult with customers and prospects to understand their needs and pain points and drive solutions based on the AHEAD portfolio of products and services.
- Architect solutions both independently and collaboratively.
- Demonstrate live to customers and prospects the features and functionality of recommended solutions.
- Conduct business process and/or technical workshops that may include enablement sessions.
- Interact with the AHEAD community as a thought leader on solutioning products.
- Provide technical expertise on streaming big data architectures, log indexing and analytics, SIEM, and APM/Observability.
- Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.
- Thrive in a fast-paced, growing company.
- Develop documentation, pricing, and statements of work for customers.
- Learn other portfolio technologies, from a high level, that may enhance the customer’s experience.
- Obtain and maintain certifications for the different product lines available, as related to this position.
- Evaluate product placement as it compares to other products in this vertical.
- Develop and maintain an up-to-date demo lab with defined integrations.
Qualifications
- 2+ years technical experience with Infrastructure operations and monitoring solutions, such as Logic Monitor, AppD, Data Dog, and Dynatrace.
- 3+ years technical experience with Splunk Enterprise, Splunk Cloud, and Splunk Enterprise Security.
- 3+ years acting as a consultant for clients, advising on technical solutions and participating in pre-sales and solution development.
- Enterprise experience with Cloud Infrastructure, networking, and system administration.
- Experience in architecture leadership that brings together and integrates solutions across multiple vendors.
- Ability to evaluate new technologies and provide internal training.
- Ability to understand customer needs, define requirements, and design solutions.
- Ability to develop and present architectural recommendations and implementation/assessment services.
- Excellent written and verbal communication skills.
- Excellent presentation skills.
- Extensive experience with Visio and PowerPoint.
- Strong technical aptitude.
- Provide technical leadership assuring quality, maximizing team output.
- Self-motivated.
- Cribl and Big Panda experience a plus.
- Experience with automation and advanced configuration management tools are a plus.