Senior UX Designer

Duration: 6 months (with the possibility of extension)

Industry: Health Insurance

Location: Candidate can be UK / EU based – role is remote, although some travel may be required to the UK for workshops from time to time. The program team is internationally located across UK, EMEA and India. UK working hours apply.

Start date: Ideally before end October

Summary:

Our client – Salesforce, is undergoing a programme of work which is halfway through large scale 2 year IT transformation. This is a delivery project with approx 80 Salesforce resources working with a health insurance customer to implement a brand new IT system.

This system will support sales, quoting, claims, billing, service, external user portals and more.

With a growing team and influx of features, we are recruiting 2 UX designers with a minimum of 5 years experience and ideally more than 4 years of Salesforce knowledge, to support with wire-framing. There are currently 3 UX designers from Salesforce staffed on this project.

This role will be the second UX designer working in the Claims work stream (also known as Feature Team 3 or FT3). This team consists of approx 15 Salesforce resources split between five sub-teams responsible for solutioning and technical design. We currently have one UX designer across all sub-teams and are looking to balance this workload with another designer.

Responsibilities:

• Wire-framing using Figma and existing Salesforce Lightning design libraries
• Working with SMEs to get feedback and iterate designs
• Prototyping and user testing where appropriate
• Interpreting user stories and solution design documents
• Working with Solution Architects and Technical Architects to wireframe solutions within technical constraints
• Stakeholder management
• Supporting other work streams where necessary including identifying dependencies
• Liaising with developers

Requirements

Required skills and experience:

• Strong understanding of IT delivery at enterprise level
• Experience working in sprints (the project is a blend of agile and waterfall)
• Strong foundational understanding of Salesforce (Admin Certified would be great, but not strictly necessary – over four years of experience would be ideal)
• Insurance industry experience preferred
• Experience with Confluence and Jira
• Cloud preferences – Insurance Cloud, Health Cloud, Sales, Service, Vlocity/Industries (inc Omni, Flexcards etc.), Experience Cloud
• Figma
• Slack

We’re a strategic design consultancy based in Dublin, Ireland, with an impressive list of international clients. Our talented teams of designers, researchers, content strategists and developers build great digital products and services that deliver real results for business.

We hire talented people with great ideas and the skill and passion to make them real. Everyone who works here has the opportunity to contribute to the growth and culture of the company, and we do all we can to help our people learn, grow and enjoy their job.